I’m into quality assurance and user experience. Really into them, to the point that I find myself looking at websites in terms of personas and obsessively running tests in jMeter, to the point that it looks like my IP has been used to DOS…my own website. So now, take a look at the picture to the right, specifically the first sentence:
Please don’t hesitate to use the form to the right to contact me at any time.
Not a bad sentence except for one critical problem. That is in the right column and the contact form is to the left. I am 34 years old, I consider myself reasonably intelligent/well read, and I screwed up left versus right. Pretty embarrassing, to the point that, if I were really concerned about my personal brand, I would change it and delete all evidence of my little screw-up.
But, I won’t do that, rather I am going to use this mistake to make a very important point. It does not matter how good your process is, or how good your tools are. You need an outsider (or hopefully outsiders) to QA your sites before you put them online!!



